Once you’ve added an account from the Airbnb Booking.com or Vrbo platforms to iGMS, synchronization works flawlessly. You can communicate with guests, change prices, see reservations and manage tasks easily with all the information being up-to-date. To ensure the accounts are correct and synced, we recommend regularly checking their statuses in the Accounts & Listings tab. Sometimes, you may see error signs reporting problems with the account. Here are some of the most common issues, why they happen, and how to fix them to restore synchronization between iGMS and the vacation rental platforms.
Vrbo Account most common issues
Verification issue/Unlock account
A verification issue with Vrbo accounts happens when the platform wants to verify the account’s ownership. Similarly to Airbnb, the platform needs to make sure that you are the one who operates the account at the moment, and that nobody stole your credentials. Account verification for Vrbo accounts can be done via phone only.
What Happens If I Have a Verification Issue With My Vrbo Account?
New reservations will not populate in iGMS.
New messages from guests will not populate in the iGMS Inbox.
An error occurs when sending messages.
Your Vrbo calendar on iGMS will not be up-to-date.
How Do I Fix a Verification Issue?
Click on Unlock Account.
2. Select the phone number from the drop-down menu and click on Next.
3. Type in the code and click on Next. In the end, you will see a success screen displayed.
Wait for the system’s auto-sync (every 10-15 minutes) or update the account manually.
Additional details required
The additional details required issue occurs when Vrbo needs more information to complete the publication process for your listing. This typically happens if certain required fields or details about the property are missing or incomplete.
How to fix it?
Click on the listing.
Open the Vrbo Listing Editor under the Channels section on the right side.
Add the necessary information.
Hit update.
In case the warning still remains after making the necessary changes, please contact our support team.
Booking.com Account most common issues
No availability pushed and Auto closed (availability)
When you see No availability pushed and Auto closed (availability), it usually means that the Booking.com listing has an empty calendar, and no prices or availability were set. Whenever a Booking.com listing is connected with iGMS, any previously set prices will be reset. In this case, we recommend setting prices and availability from the calendar. For more information on how to make a Booking.com property bookable after connecting it to iGMS, please check the following link.
The property has been closed manually
The property has been closed manually, warning occurs when a property is set to a closed status on Booking.com. This action typically indicates that the property is unavailable for bookings, whether temporarily or indefinitely.
How to fix it?
You either need to open the property manually on Booking.com or contact the Booking.com support team directly for further assistance.
Closed Operations Permanently
The Closed Operations Permanently issue on Booking.com occurs when the platform has decided to close a hotel or property for bookings, either due to violations of Booking.com's policies, operational issues, or other reasons determined by the platform.
How to fix it?
This issue typically requires intervention from Booking.com’s support team to investigate and resolve. Please reach out to Booking.com support.
License information for property XXX did not pass validation. Use Licenses API to update license details
In some jurisdictions like Vancouver, every STR platform is required to ask hosts to provide the legal documents which confirm the rights of the hosts to accommodate short-term rentals. This warning means that the license information on Booking.com needs to be updated.
Invalid check-in/out
The Check-in/out error occurs when improper check-in/out time is applied, or when it’s not applied at all.
How to fix it?
Open the Hotel Editor by clicking on the gear icon next to the property’s title on the right side of your screen.
Click Edit.
Select Policies.
Enter both check-in/out times.
Airbnb Account most common issues
Red triangles on the calendar
The red triangle icons may occasionally appear on your calendar during a listing sync process. It usually indicates a temporary synchronization issue. These icons typically go away on their own once the synchronization process is complete.
How to fix it?
We advise waiting a few minutes for the syncing process to complete. If the issue persists, you can also go to the Accounts & Listings menu to check for any errors. If you find nothing, you can manually sync by clicking on the refresh icon next to the listing name.
Minimum Stay Conflict
Another reason for the red triangles on the calendar might be a conflict in the minimum stay settings. Usually, it happens when you have a higher minimum stay value in the listing settings than on the calendar.
How to fix it?
There are 2 options:
You can change the minimum stay value on the calendar to a value that’s equal to or higher than the one you have in the listing settings.
Or you can update the minimum stay settings of the listing.
To proceed with the second option, take the following steps:
Click on the listing.
Open the Airbnb Listing Editor under the Channels section on the right side.
Enter a lower minimum stay value than on the calendar.
Hit Update.
In case you have any questions about account sync issues and how to resolve them, please contact the Customer Experience team via [email protected].